Thank you for your interest in our stories! We are a group of handcraft artists hailing from Sydney, Australia. Our inspiration sprang from Pop Mart's blind box toys, leading us to wonder, why can't we create adorable versions of ourselves? Thus began our years-long journey of mastering the art of crafting CutieU dolls. Along the way, we've honed numerous techniques and developed a distinctive style, setting us apart as a unique handcrafting team in Sydney. This year, we're excited to expand our business to share our creations with you and your loved ones. Let our talent bring a touch of everlasting charm to your desktop decor :)

You may click ahead at our “Store” section and place your order via our online secure checkout. Once your order is confirmed, we would reach out to you via your contact detail at checkout. Or simply, you may reach out to us at sales@cutieu.com.au

Due to the intricate nature of our handcrafting process and the necessary drying time before shipping, we anticipate the entire customization process to take approximately 3-5 weeks. If you're working against a tight deadline, we encourage you to reach out to us via the contact form and leave a message. We'll do our utmost to accommodate your needs.

Accessories are defined by complex clothing, addtional wearable items, wedding dress, complex hats, pets, etc. Dending on your specific requirements and the complexity of the accessory, we generally charge a flat rate of $25.9 for one add-on. We will provide you with a final quote based on the reference image you provide and your specific needs.

We are so sorry to hear that! Upon placing an order with us, you will be assigned a dedicated representative. Please don't hesitate to reach out and let us know about the damage. Kindly fill in the contact form at “Contact” section or email us at support@cutieu.com.au. We'll do everything we can to help.

We understand your concerns and want to assure you there's no need to worry. Any photos you send us will be used solely for communication between you and us. They will not appear on our website or be used for promotional purposes without your explicit consent. Furthermore, to protect your privacy, we will delete your photos from our database 90 days after our last communication.

Unfortunately, due to the unique nature of handcrafted and customized products, they are neither refundable nor returnable. If you have any concerns before making a purchase or encounter any quality issues after receiving your doll, please don't hesitate to reach out to us through the contact form or email us at support@cutieu.com.au. We're here to help address any concerns you may have.